Business Process Specialist C

Business Process Specialist C- IRC223541 at Zambia, Lusaka, Zambia in FNB Zambia Operations, Ends on 27 Jun 2022.

Purpose

Responsible for overall delivery of end-to-end solution process design enhancements and optimisations.

Experience and qualifications

• Relevant Degree.
• 3-4 years related.

Additional information and responsibilities

additional requirements

responsibilities

• Conduct process analysis.
• Define key and critical processes.
• Drive process improvement initiative.
• Change Management of processes and workflow implementation.
• Act as an advocate for key processes within Segment.
• Take ownership of key processes.

• Manage workflow system – i.e. AWD.
• Identify and resolve processes breakdowns and failures.
• Minimize unnecessary hand-offs (cross-functional), inputs and outputs.
• Eliminate waste and time-consuming process activities.
• Develop methods & am pamp procedures documents.
• Provide reports and updates on process performance initiatives – i.e. MIS.
• Conduct process training to ensure common understanding of processes by all users.

Business Process Specialist C