Operations & Marketing Manager – Haslam College of Business

knoxville, Tennessee, ADVERTISEMENT FOR MANAGER, OPERATIONS & MARKETING – Global Supply Chain Institute Regular Full-Time, Market Range 10 The Haslam College of Business (HCB) at the University of Tennessee, Knoxville, invites applications for a Manager of Operations and Marketing (Full-time, Exempt) in the Global Supply Chain Institute (GSCI). Reporting to the Director of Operations and Marketing, this position will provide ongoing oversight and management of three rapidly growing, major programs with GSCI: the Supply Chain Forum, GSCI Advisory Board, and Advanced Supply Chain Collaborative (ASCC). S/he works independently to ensure program success through creating and implementing strategic plans, overseeing operations, building relationships with internal and external stakeholders, executing all phases of project management, and creating and implementing assessment initiatives.

S/he collaborates closely with the department and college leadership teams as well as executives and senior business leaders from corporate partners and must represent GSCI and the University with the highest level of professionalism and accountability. Responsibilities: STRATEGIC PLANNING AND LEADERSHIP Devise and implement strategy, programs, and plans on an annual basis for the Supply Chain Forum, GSCI Advisory Board, and ASCC, ensuring programs successfully meet goals and objectives. Assess attainment of goals and objectives.

Identify and implement strategies for improvement. Develop relationships with SCM faculty in order to support GSCI’s mission of being the preeminent global hub for supply chain management. PROGRAM DEVELOPMENT Serve as point person for operations, ensuring success across dozens of programs and events in a variety of formats, both virtual, in-person, and hybrid.

Provide work direction to administrative team and student workers. Construct, manage, and report financial operations across GSCI, ensuring buy-in, communication, and adherence to budget. Liaison to Financial Information Office ensuring full compliance with financial and human resources policies and procedures.

Serve as primary contact for 10+ strategic partners and 75+ corporate partners, ensuring strong relationships and solving problems. Build relationships with current and prospective partners, establishing connections with relevant team members and faculty. OPERATIONS MANAGEMENT & ORGANIZATIONAL IMPROVEMENT Subject matter expert for all GSCI systems: CRM, project management software, website, MS365 Teams Responsible for data integrity and updates (CRM, website, etc.) Manage technical aspects of key digital marketing systems (most notably HubSpot) used to generate, distribute, and report on leads.

Monitor and maintain data quality within the marketing database (HubSpot). Fill project manager role for new GSCI initiatives as required, for example, implementation of software systems, new processes or programs. Identify and undertake projects to improve the impact of GSCI programs and partnerships.

Event Execution Supports events execution (Supply Chain Forum, Advisory Board, etc.) Provides direction to administrative team and 8-10 student workers ensure that overall GSCI operations are fully supported, especially Supply Chain Forum.

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