Cloud Customer Experience Account Lead, Retail, Google Cloud

  • Full Time
  • London


Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience
  • Experience in IT infrastructure and cloud native applications development
  • Experience in leading delivery teams, migration, implementation or managed services operation of technology services engagements for organizations
  • Experience in consulting or IT services

Preferred qualifications:

  • Master’s degree in a Management, Technical, or Engineering field
  • Experience with data center migration strategies, collaborating with channel partners and systems integrators
  • Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software in the public cloud
  • Knowledge of Google Cloud ecosystem

About the job

As a Cloud Customer Experience (CCE) Account Lead, you will act as an advisor to Google Cloud’s customers by enabling them to use Google’s Cloud products to achieve their business objectives. You’ll partner with customers to develop and execute cloud success plans, organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. Further, you will leverage industry vertical expertise to recommend best practices relevant to the industry and organizational changes to accelerate the on-boarding and migration plans.

In this role, you will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology facets of their cloud transformation journey. You will work across customer facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations. You will understand the customer’s industry and business objectives and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.


  • Drive the successful adoption and on-boarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings
  • Create value for customers by partnering to define success and build a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals
  • Form strategic relationships with key stakeholder to understand a customer’s business within their industry and develop strategic road maps
  • Guide IT executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their team members and partners to deliver on their cloud transformation
  • Partner with customer-facing account teams and executives to develop strategic and technical plans that help customers achieve their business objectives

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a disability or special need that requires accommodation, please let us know by completing our .