UGROUPMEDIA: Customer Service Team Lead

  • Full Time
  • Anywhere

Headquarters: Montréal, Québec, Canada

URL: https://ugroupmedia.com

Job Summary
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team to drive CSX on our seasonal family digital platform that reaches millions of users worldwide.
The ideal candidate will have at least 2- 5 years of experience in leading a customer service team and be fluent in English. Proficiency in French, Spanish, and Italian is a plus. The candidate also has experience with Zendesk and digital family apps, which is a plus.
Responsibilities
  • Manage a remote team of customer service representatives and ensure that they provide exceptional customer service.
  • Develop and implement customer service policies and procedures to ensure high customer satisfaction.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Train and coach the customer service team to improve their skills and performance.
  • Handle escalated customer service issues and ensure that they are resolved in a timely and effective manner.
  • Collaborate with other departments to improve the customer experience.
  • Maintain up-to-date knowledge of the company’s products and services.
Requirements
  • College degree in a relevant field
  • 2 to 5 years of experience in customer service.
  • Fluency in English
  • Proficiency in French, Spanish or Italian is a plus
  • Bonus: Dutch, German, Polish, Czech, Swedish , Norwegian , Finnish , Danish, Portuguese , Romanian , Greek, Hungarian, Slovak, Bulgarian
  • Experience with Zendesk and digital family apps is a plus
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to work independently and manage multiple tasks simultaneously
Conditions
  • Start date: as soon as possible
  • End date : January 31st, 2025, possibility of renewal
  • Hours per week: 
  • From February  1 – June 30 up to 20 hours per week (based on ticket volume)
  • From July 1 to August 31 up to 30 hours per week
  • From September 1 to January 30 Up to 40 hours per week, with a chance for overtime hours and in some cases  nights and weekends (based on ticket volumes and team needs).
  • Must be available from Dec 21st to Dec 25th (no holidays planned)
  • Location: Remote (must be close to Montreal’s Canada time zone)
  • Must have great internet speed (will be tested during the recruitment process)

To apply: https://weworkremotely.com/remote-jobs/ugroupmedia-customer-service-team-lead

Source
We Work Remotely: Remote jobs in design, programming, marketing and more

Edunonia – Education for better tomorrow Education for better tomorrow

  • Digital Marketing Lead Generation Manager | MAA Corporate Headquarters
    by Ndenkoh on March 17, 2024 at 12:00 am

    Memphis, Tennessee, Job Summary The Digital Marketing Lead Generation Manager reports to the Director of Digital Marketing Lead Generation and will be focused on driving performance within assigned markets by serving as the subject matter expert in digital lead generating marketing initiatives for multi-family property operations.   Primary responsibilities include applying advanced analytics to increase …

  • Leasing & Marketing Professional
    by Ndenkoh on March 17, 2024 at 12:00 am

    Cambridge, Massachusetts, Overview If you love making people feel at home, youâ™ll love working at Willow Bridge Property Company. Whether youâ™re just starting your career or joining later in your journey, weâ™re eager to help you find your perfect fit. Willow Bridge is a full-service residential property company with deep roots in the industry. Since …

  • Temporary Part Time Hourly Marketing Assistant (College of Science & Mathematics)
    by Ndenkoh on March 17, 2024 at 12:00 am

    Glassboro, New Jersey, Direct supervisor: PR & Events Coordinator for the College of Science & Mathematics Desired skills: Experience with the following: ● Print and digital design and layout ● Content development and writing ● Experience with various computer software including inDesign and other programs within Adobe Suite ● Preference will be given to candidates …

  • Digital Marketing Manager, Advancement Communications
    by Ndenkoh on March 17, 2024 at 12:00 am

    Wellesley, MA, US, 02481, Wellesley MA Full time Posted 30+ Days Ago R0012524 The Digital Marketing Manager is an essential role within the Advancement Communications team, supporting all Advancement Marketing, Communications, and Stewardship strategies, goals, and objectives by building and maintaining effective metrics-based and integrated digital content across multiple channels. This position is key in …

  • Extension Specialist, Value-Added Agriculture Marketing, Center for Profitable Agriculture
    by Ndenkoh on March 17, 2024 at 12:00 am

    Columbia, Tennessee, P OSITION X2436 Extension Specialist, Value-Added Agriculture Marketing LOCATION University of Tennessee, Institute of Agriculture, Extension, Center for Profitable Agriculture at the Ridley 4-H Center in Columbia, Tennessee EFFECTIVE DATE Screening of applicants’ credentials will begin immediately and will continue until the position is filled. Target start date will be June 1, 2024. …

Apply Now

Back to top button

????Please disable your adblocker or whitelist this site!????

WP2Social Auto Publish Powered By : XYZScripts.com