Customer Value Management Consultant

  • Full Time
  • Lusaka

FNB Zambia

  • Full Time
  • Posted 22 hours ago

FNB Zambia

Customer Value Management Consultant – IRC236632 at Zambia Retail Banking, Lusaka, Zambia in FNB Zambia Retail Support

Ends 06 Dec 2022


Support function for Customer Value Manager to drive liability and product management activities. Act as data collection point for all liability and product management strategies and CVM programs. Over-see and coordinate card operations. Responsible for the day to day running of proposition elements in liaison with key stakeholders, partners and suppliers. Act as Management Information hub which includes market intelligence and internal customer behaviour and product related information.

experience and qualifications

  • Minimum qualification : Minimum Grade 12 Certificate with 5 credits and passes in English and Mathematics.
  • Preferred qualification : Diploma/Certificate in any field with Diploma/Certificate in Marketing/Project Management an added advantage.
  • Minimum years of relevant experience : 0 to 1-year experience in any banking role.

additional requirements

  • No Referral plan is assigned to this job


  • Collect market information related to bank product features and pricing on a regular basis to enable input into product development and management.
  • Liaise with Business Intelligence in detailing pricing mechanisms and structures to enable correct collection and management of fees.
  • Act as point of contact for customer query resolution in relation to liability products and cards.
  • Act as liaison between bank and partnerships making sure that customer value management programs are implemented and coordinate customer events/activities.
  • Work with marketing and partners to place benefits and value additions at all customer touch points for seamless customer experience.
  • Monitor and report on customer usage and experience of value additions and rewards on propositions.
  • Coordinate collection and reporting of Management Information related to customer utilization of partnership services and recommend partnerships to improve proposition elements.
  • Update and coordinate production and distribution of marketing material and cards.
  • Act as liaison between FNB Zambia and FNBi Card Operations.

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