BriteBiz: Customer Onboarding and Support Consultant
Headquarters: Ireland
URL: https://britebiz.com
Why You Should Apply
- A flat org structure with no politics or BS
- A self-funded and profitable business
- Transparency, which is at the core of how we operate
Key Responsibilities:
- Be responsible for the complete end-to-end customer onboarding and support.
- Deliver great customer support experience to each customer.
- Solve technical issues.
- Take ownership of customer issues through to resolution, including troubleshooting, internal communication and providing recommendations on best practices.
- Build and maintain Knowledge Base Articles for both internal and external audiences, in text, graphic and video format.
- Provide relevant recommendations specific to customers’ business needs.
- Engage with customers to navigate the setup and administration of their Account to ensure a positive initial outcome.
- You’ll report to our COO and work closely with our CTO to influence the product’s roadmap.
Requirements:
- Relevant 3rd-level degree or equivalent qualification.
- 2 to 3 years of relevant work experience in customer onboarding & support in a SaaS company helping customers achieve full business potential through technology.
- Ability to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.
- Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.
- Able to apply customer success concepts, practices, and procedures to help drive customer success.
- Resolve customer service issues and strategically manage sophisticated customer service problems.
- Ability to communicate technical concepts clearly and effectively.
- Knows how/when to escalate customer issues as required.
- Knowledge of development technologies (HTML, Javascript, APIs, etc.).
- Knowledge of Accounting practices.
- Excellent written and verbal communication skills.
- Comfortable interacting with other groups and management.
Desired Skills/Experience:
- Experience working in customer onboarding and technical support
- Previous hands-on experience with cloud applications, such as CRMs and related technologies
- Familiarity with customer support software and management practices (BriteBiz uses Intercom)
- Previous experience working with accounting platforms such as Quickbooks, Xero, etc.
- Consultative and customer-focused approach and engagement style
- Ability to prioritize, multi-task, and perform effectively under pressure
Benefits:
- Fully remote: work from anywhere you want.
- A career-defining opportunity at an early-stage SaaS company.
- Opportunities for learning and personal development.
- Competitive salary based on experience and location.
- Flexible working hours, although this role will require a mix of some calls with European, US/Canadian or customers in other territories.
How to Apply:
To apply: https://weworkremotely.com/remote-jobs/britebiz-customer-onboarding-and-support-consultant
Source ⇲
We Work Remotely: Customer Support Jobs
Edunonia – Education for better tomorrow Education for better tomorrow
-
Marketing and Membership Manager
by Ndenkoh on March 29, 2024 at 12:00 am
Oakbrook Terrace, The Pediatric Orthopaedic Society of North America (POSNA) is a not-for-profit professional organization of over 1600 surgeons, physicians, and allied health members passionately dedicated to advancing musculoskeletal care for children and adolescents through education, research, quality, safety and value initiatives, advocacy, and global outreach to children in underserved areas. Summary: Manage a wide …
-
Looking for a Paid Search Specialist with E-commerce Experience (Remote Job)
by Ndenkoh on March 29, 2024 at 12:00 am
Nationwide, We are seeking an experienced Paid Search Marketing Specialist to join our team. As a Paid Search Marketing Specialist, you will be responsible for developing, implementing, and managing our company’s paid search marketing strategies. This is a senior-level position, and the ideal candidate will have over 5 years of experience in the field, with …
-
Associate
by Ndenkoh on March 29, 2024 at 12:00 am
Washington, D.C., Summary Washington, DC based association management firm seeks highly motivated communications professionals to create and manage multi-format communications initiatives for various clients. The Associate is a strong communicator and will ensure efficient, effective communications for multiple clients that support the clients’ goals, while managing deadlines and paying close attention to detail. Friendly and …
-
Director, Marketing and Communications
by Ndenkoh on March 29, 2024 at 12:00 am
Schaumburg , Illinois, Manages the development and execution of the marketing and communications strategy and ensures all marketing communications are consistent with CNS brand identity and messaging. Oversees creation of marketing plans, and campaigns to generate prospects and recruit new members through marketing activities and sales of member products and services, e.g., CNS Annual Meeting, …
-
Marketing Account Manager (US Remote)
by Ndenkoh on March 29, 2024 at 12:00 am
Kansas City, Missouri, About Water.org 1 in 4 people around the world lack access to safe water and 2 in 5 people don’t have access to a safe toilet. We are working every day to change this. We are Water.org. We’re here to bring water and sanitation to the world. We want to make it …