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Senior Specialist Quality Assurance & Quality Control

Senior Specialist Quality Assurance & Quality Control
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By: First Quantum Minerals

Location: Zambia

Job type:  Permanent Full-time

Purpose of Role

The Senior Specialist, Training QA/QC will support and promote the mission of the organization by facilitating all training and ongoing support from a QA/QC perspective. The role will plan, direct and coordinate quality assurance activities and/or quality controls to all training and development activities.

Key Responsibilities

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Take a leadership role in the continuous evaluation and improvement of training methods, staying abreast of innovations in training techniques and encouraging a learning and quality improvement culture.

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Collaborate with all departments to ensure a consistent standard of quality assurance.

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Reviews the department’s online training, tracks training completion, provides requested data and data analysis for management.

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Conducting QA/QC case review audits.

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Provide ongoing coaching to training staff on industry best practices

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Collaborates with IT to ensure quality experiences for end users and ensures documentation requirements are up to date.

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Provides supervision as needed to assigned QA/QC and Training department staff.

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Ensures performance and behaviours support the department’s performance quality improvement (PQI) goals and objectives.

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Ensure QA/QC deliverables are on track while keeping stakeholders informed.

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Ensure that training quality assurance strategies are effectively and efficiently implemented and in line with the organisational goals.

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Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.

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Assessing customer/stakeholder requirements and ensuring that these are met.

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Setting vendor service standards.

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Specifying quality requirements of training materials with training service providers/vendors

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Encouraging change and improvement in performance and quality.

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Carrying out and monitoring testing and inspection of training materials to ensure the finished product meets quality standards.

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Ensuring that training processes comply with standards at both national and international level.

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Working with operating staff to establish procedures, standards and systems.

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Work in close harmony with the department’s leadership, accepting direction and implementing policies and procedures reflective of this direction.

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Perform work in a safe manner at all times, ensuring employees abide by safety practices; taking action when employees put themselves or others at risk.

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Follow all company policies, procedures and legal mandates.

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Ensure performance and behaviours support the department’s performance quality improvement (PQI) goals and objectives.

Qualifications & Experience

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Degree in social science, business, technical or any related field

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TEVETA certification for training methodology

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Master’s degree in a related field is an added advantage

Specific Job Competencies

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Quality assurance/quality control

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Technical and skills training knowledge

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Educational technology skills (LMS, content creation, e-learning etc.)

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Excellent communication, interpersonal, organizational and report writing skills

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Fluency in reading, writing and speaking English

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Administration and management skills

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Basic health and safety knowledge

Key Job Attributes

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Must be able to consistently meet targets and deadlines

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Ability to motivate team members in achieving goals and objectives

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Must be detail oriented and independent

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Ability to exercise effective judgment, sensitivity and creativity

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Unquestionable integrity

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Ability to establish and maintain healthy work relationships

Visit our website and register for instant job alerts at www.first-quantum.com

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