Chiropractic Assistant- Spanish

Chiropractic Assistant- Spanish; Chiropractic Assistant$500 sign on bonus!

Schedule: Monday, Weds, Friday, Either Tuesday or Thursday, Every Saturdays 8-5

Position Summary 

The Chiropractic Assistant is responsible for creating a friendly, welcoming and well-organized front office for patients and facilitating their flow through one of the TrueCare. They are responsible for maintaining a professional and efficient environment for answering phone calls, addressing patient questions, registering new patients, scheduling appointments, updating records, calling patients, and collecting and posting fees.

Essential Functions

Intake and Processing of Patients 

• Ensure reception area is well-maintained, neat and clean for each working day; have all front desk activities fully operational at the start of business hours.
• Check patients in, verifying patient identification, address, phone number(s), billing information and demographics.
• Inform patients of TrueCare services, policies and procedures.
• May assist Chiropractor during the exam, or post exam.
• Assist Chiropractor with patient education and posture screening activities, at time during the exam and post exam.
• Including contacting patients about chiropractic services and handing out patient education materials.
• Inform and update patients of wait times.
• Qualify self-pay patients, according to TrueCare protocols, for any available programs the patient qualifies for and accurately enter data into Intergy.
• Review the “Agriculture/Migrant” question with patients according to current protocol and accurately enter data into Intergy.
• Respect and maintain privacy and dignity of patients; assure patient confidentiality at all times.
• Answer incoming calls, address inquiries, and take detailed messages when necessary.
• Manage Chiropractor schedules in accordance with scheduling guidelines.
• Confirm patient appointments in advance and recapture missed appointments.
• Answer patient inquiries about chiropractic and encourage referrals for spinal evaluations as appropriate.
• As appropriate, transfer calls or send tasks through our Electronic Health Record (EHR) to provider staff.
• Pre-register, register and schedule patient appointments, as needed.
• Assist patients with completion of registration forms, as needed.
• Follow up on “no show” patients, and other patients, as needed.

 

Collection and Posting of Fees 

• Inform patients of costs of care provided.
• Collect co-payments and fees, issue receipts and post payments according to TrueCare protocols.
• Monitor and log any problems that occur with the POS device and notify the Information Systems (IS) department immediately.
• Input collection and insurance information into Intergy. Ensure self-pay billing is completed daily.
• Balance daily financial registers and submit data to the billing department; give fees collected to the person responsible for making deposits.

Job Requirements 

• High school diploma or equivalent.
• One (1) year experience as a Chiropractic Assistant, Medical/Dental Receptionist or Administrative Assistant.
• Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.
• Bilingual in English and Spanish.
• Experience working with EHR.
• Knowledge of healthcare and medical terminology.
• Knowledge of healthcare insurance billing procedures, including ICD-10 and CPT/HCPCS coding conventions and procedures.

 TrueCare requires employees to be vaccinated as a condition of employment, subject to accommodation obligations.

At Truecare, we put your health first. Our compassionate team understands your needs and provides a heartfelt welcome to each and every person who walks through our doors.