SiteCare: Technical Account Manager
Headquarters: LaGrange, Georgia
URL: https://sitecare.com
- Managing client accounts: Building and maintaining strong relationships with clients, understanding their objectives, and ensuring their needs are met.
- Client communication: Acting as the main point of contact for clients, addressing their questions, providing regular updates, and managing expectations.
- Identifying opportunities for upselling and cross-selling digital services to existing clients, as well as actively seeking new business opportunities.
- Collaborating with clients to develop digital strategies and plans that align with their business goals and objectives.
- Coordinating with various internal teams such as designers, developers, content writers, and marketers to ensure the smooth delivery of projects.
- Work with our Development Manager and Account Management team to organize and execute a steady stream of inbound development and troubleshooting requests for WordPress sites of varying complexity.
- Perform technical assessments.
- Reduce churn and drive new business growth.
- Address escalated client issues with urgency, orchestrating resources across the company as appropriate.
- Build awareness for SiteCare and its services and be an ambassador for the SiteCare brand.
- Strong WordPress consulting, troubleshooting, and problem-solving skills are a requirement for this position. Candidates who cannot demonstrate this skillset will not be considered.
- 3+ years of experience as an Technical Account Manager, Web Delivery Manager, Account Manager, or a Mid to Senior Level Client Success representative.
- Strong understanding of WordPress and the overall open source WordPress landscape, including new developments and web hosting offerings.
- Proven ability to consult and guide clients in making sound decisions that bridge technology and business needs.
- Demonstrated experience driving upsells and expanding client engagements.
- Excellent communication skills; written, verbal, and presentation.
- A high degree of emotional intelligence and client empathy.
- Demonstrated excellence in analytical thinking and problem solving.
- Able to be agile in responding to evolving business priorities and escalating client issues.
- Strong organizational skills that will drive client satisfaction.
- A market-related salary based on your experience. Salary range of 60-90K DOE.
- We’re a fully remote team with team members located in the US and South Africa.
- Work from wherever you have access to a fast internet connection.
- Quarterly profit distributions
- Quarterly personal development stipend of $200
- A technology stipend of $2,000 for all new hires and a $2,000 refresher stipend every 2 years.
To apply: https://weworkremotely.com/remote-jobs/sitecare-technical-account-manager
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