Business Analyst II. Available now at Zambia, Lusaka, Zambia in FNB Zambia Operations
Ends on 22 Jun 2022.

About us, purpose, experience and qualifications

Purpose: To review, evaluate and analyse user needs to document system requirements and create system specifications that drive system development and implementation of overall business objectives

experience and qualifications

  • Minimum Qualification – Relevant Degree in BSc Information Systems, BCom Information Systems, Computer Science, Information Technology, Business Analysis, BBusSc or related
  • Experience – 3 to 5 years experience in a similar environment, of which 1 to 2 years experience as a Business Analyst I

Additional requirements

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.


  • Develop, encourage and nurture collaborative relationships within FNB and/or across the FRG
  • Prevent wastage and identify process improvements to contain and reduce costs
  • Develop new insights into situations and apply innovative solutions to make organisational improvements
  • Compile reports that track progress and guide business to make informed decisions
  • Ensure compliance to legislative and audit requirements and adherence to relevant processes
  • Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

  • Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
  • Facilitate and coordinate the end to end implementation of prioritised and approved projects
  • Assess, analyse and optimise end-to end business processes to improve business efficiencies, customer/employee experience and remove inefficient processes to meet new requirements
  • Analyse business processes and workflows to identify improvement or automation opportunities and facilitate implementation
  • Assess own performance through seeking timely and clear feedback and request training where appropriate

Business Analyst II

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