LeadSimple, Inc.: Implementation Manager
Headquarters: Washington State, U.S.A.
URL: https://www.leadsimple.com/careers
A day in the life of…
- Lead, Manage, Communicate, and Coach – prioritizing the development and well-being of the team by providing training and opportunities for growth.
- Leverage data analytics to monitor customer satisfaction, identify common pain points, and continuously improve the implementation process.
- Engage directly with customers identifying ways in which we can continue to delight.
- Ensure the team can effectively educate customers on how to maximize value of the product.
- Scale the professional services operation efficiently to accommodate growth, optimizing workflows, hiring and training new team members, and implementing advanced engagement tools.
Role Specific Requirements:
- 8-10 years of experience with, at least 3 years of experience managing teams.
- Customer-centric mindset – Unwavering commitment to the customer experience, with the ability to instill this commitment across the team and broader organization.
- Performance Management – Sets KPIs, tracks performance, and drives accountability.
- Problem-Solving Skills – Troubleshoots issues, resolves conflicts and handles high-pressure situations in a professional and effective manner.
- Financial Acumen – Understands financial aspects of professional services, including how to drive revenue through implementation extensions, as well as upgrades and retention.
- Knowledge of Industry – Understands the company’s market, products, and customers, along with broader industry trends and challenges.
- Technical Proficiency – Understands the technical aspects of the company’s products and services and the ability to communicate complex technical information in a way that customers can understand.
Expectations for your first 90 days:
- Exceed Professional Services Extension Revenue Goals
- Improve CSAT & NPS
- Audit and maintain capacity planning model on a per-pilot level
- Increase customer engagement, including feature adoption
Perks:
- 8 Company Holidays + week off between Christmas & New Years
- 6 weeks Paid Time Off (5 weeks Vacation, 1 week Sick)
- 1 Volunteer day with the organization of your choice
- Monthly Healthcare Allowance
- Yearly Vacation Allowance
- Fun and outcome-driven work environment with a smart, hard-working team
- Location independence
- Mission-driven company and values-based culture
Please only apply if you:
- Embrace learning new technology
- Learn fast
- Communicate crisply
- Proactively seek solutions
- Own the outcome
- Embody emotional maturity
- Bring an optimistic “can do” attitude
- Supply your own internet and smartphone
- Have B2B SaaS experience (preferred)
Our Interview Process
- Fill out the application
- Answer questions via video questionaire to help use get to know you (15 minutes)
- Culture Conversation with a member from our People Operations team (30 minutes)
- Offline work sample test (up to 60 minutes)
- Interview with Hiring Manager (60 – 90 minutes)
- Possible panel interview (up to 60 minutes)
- Offer call (15 minutes)
- Written offer
- Start date commences a 90 day onboarding period
In summary…
To apply: https://weworkremotely.com/remote-jobs/leadsimple-inc-implementation-manager-1
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