Skup: Customer Success Manager
Headquarters: Saint Petersburg, FL
URL: https://skup.net
- Client Relationship Management: Develop and maintain strong, trust-based relationships with high-value clients, serving as their primary point of contact.
- Client Onboarding: Ensure seamless onboarding experiences for new clients, understanding their unique needs, and coordinating internal resources accordingly.
- Communication: Effectively communicate complex ideas and strategies to clients, both verbally and in writing, ensuring clarity and understanding. Maintain detailed notes of client interactions.
- Problem-Solving: Collaborate with clients to identify challenges and proactively propose solutions to address their specific needs.
- Scheduling: Coordinate scheduled meetings between clients and coaches
- Data and Document Management: Maintain accurate and up-to-date client records, contracts, and documentation.
- Monitoring Payments, Cancellations, and Refunds: Coordinate with Sales to ensure client payments are collected on time. Manage objections and evaluate refund eligibility according to product-specific policies.
- Coaching Calls: Guide clients through the onboarding process over live Zoom calls; providing direction, feedback, and reassurance as needed.
- Bachelor’s degree in Business, Communications, or a related field OR equivalent industry experience preferred.
- Proven experience in client services, account management, or a teaching role, preferably in a consulting or advisory firm.
- Exceptional interpersonal skills with the ability to quickly establish rapport and build trust.
- Outstanding written and verbal communication skills.
- Strong problem-solving and critical thinking abilities.
- High attention to detail and organizational skills.
- Empathetic, patient, and customer-focused mindset.
- Proficiency with Google Suite and Hubspot (or similar CRMs)
To apply: https://weworkremotely.com/remote-jobs/skup-customer-success-manager
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