Speak Your Way To Cash: Customer Success Coach
Headquarters: Remote
URL: https://speakyourwaytocash.com
Are you an experienced business coach?
Do you want to join a company that will give you autonomy, an opportunity for growth and provides a culture of excellence?
Do you deeply care about the client’s journey and how successful they are in a program?
Then the team at Speak Your Way to Cash needs you!
This new role on her team, the Client Success Coach is pivotal to the success of the company. This will be a huge opportunity for the right person. Either this job description speaks to your soul, or you feel weak in the knees with fear when you read it. If it’s calling your name, we want to meet you.
You have extensive experience working one-on-one with clients and cultivating a strong community bond that is unbreakable. You focus on the people because you know building a relationship is the first step to gaining trust. With trust, clients can unlock potential they didn’t even know existed. You are then familiar with developing coaching plans for clients in order to take them on the journey of growth. All the while, you are side-by-side with the community members and students. You’ll even hunt them down and call if they stop showing up. That is how much you care!
If you have a high drive for excellence and results, and this kind of work excites you, then this role might be perfect for you!
Responsibilities (tasks associated with the role)
- Conduct one-on-one coaching calls with clients to help them reach their goals, using Company products and service.
- Track success metrics of clients and report on their progression.
- Draft and present success plans to clients so they can grow their respective companies.
- Direct clients to appropriate products for additional support & learning
- Assist customer support specialist during high-volume weeks or their vacation time to help with client issues, complaints or requests
- Finding, noticing and activating upgrades within the program
- Follow up with clients that no longer show up to calls, etc.
- Report on trends in client success
- Record client case studies and testimonials
- Develop deep relationships with clients
- Assist with developing collections procedures for clients who default on program products and services.
- Create coaching plans
- Learn Speak Your Way to Cash content and guide students through programs, frameworks, etc.
- Serve as community host at live in-person events; encourage engagement and relationship building within the group
- Conduct one-on-one and group coaching calls
- Create and record content for current clients
- Design the curriculum for new and enhanced modules of our core and new offerings
- Conduct sales webinar to prospective clients. (Training available.)
- Speak and sell on stage at company events. (Training available.)
- Conduct live videos and post other forward facing content to draw customers into programs
- Serve as the program lead for company programs (Membership, Mastermind and Course)
- Ensure Program Assistant is uploading content
- Manage any contracted coaches and program experts
- Manage any special events exclusive to clients etc.
Requirements (expected proficiencies to excel in this role)
This position is for a person who is:
- Experience leading a community
- MUST HAVE Experience as a business coach
- Understanding of digital marketing
- Comfortable presenting
- Willing to learn
- Coachable
- Trainable
- Professional
- Polished
- Confident
- Enthusiastic
- Can-do Attitude
- Proactive and takes initiative
- Solution-oriented
- Exceptional written and verbal communication skills
- Available to work 9 am – 5 pm EST
- Access to a computer
- Reliable internet connection
- Reliable and distraction-free work environmen
- Wants to build his/her own business
- prefers a slow-paced work environment
- Is unavailable to work during EST operating hours
- Is unavailable to travel to Atlanta 5-7 times per year
Software Utilized by Company
Kartra, Hubspot, Coach Simple, Asana, Loom, WhatsApp, Google Suite
Current Team Members
Launch Assistant, Operations Assistant, Copywriter, and various other contractors
About Speak Your Way to Cash
We educate and train via in-person events, courses, books, podcasts, social media, and even an invitation-only private mastermind group with Ashley, the company founder.
About Ashley Kirkwood
Ashley’s enthusiasm and success mindset are infectious, and her results have been well-documented. Most important to her, however, is how her teachings help, inspire, and empower others. Professionally, that’s what she lives for.
Offer Details
This is a full-time, remote, employee position. The position will start as a contractor for the first 90 days. Pay is between $65,000-$70,000/year (based on experience). Benefits include:
- Bonus based on webinar sales
- 50% of healthcare expenses paid by the company after 90 days of employment. Including medical, dental and vision.
- Travel experiences
- Paid Holidays
- 10 days of PTO after trial period of 90-days
- Contract to permanent position (contractor for the first 90 days) then full-time W2 offer
To apply: https://weworkremotely.com/remote-jobs/speak-your-way-to-cash-customer-success-coach
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