UGROUPMEDIA: Customer Service Team Lead

  • Full Time
  • Anywhere

Headquarters: Montréal, Québec, Canada

URL: https://ugroupmedia.com

Job Summary
We are seeking a highly motivated and experienced Customer Service Team Lead to join our team to drive CSX on our seasonal family digital platform that reaches millions of users worldwide.
The ideal candidate will have at least 2- 5 years of experience in leading a customer service team and be fluent in English. Proficiency in French, Spanish, and Italian is a plus. The candidate also has experience with Zendesk and digital family apps, which is a plus.
Responsibilities
  • Manage a remote team of customer service representatives and ensure that they provide exceptional customer service.
  • Develop and implement customer service policies and procedures to ensure high customer satisfaction.
  • Monitor and analyze customer service metrics to identify areas for improvement.
  • Train and coach the customer service team to improve their skills and performance.
  • Handle escalated customer service issues and ensure that they are resolved in a timely and effective manner.
  • Collaborate with other departments to improve the customer experience.
  • Maintain up-to-date knowledge of the company’s products and services.
Requirements
  • College degree in a relevant field
  • 2 to 5 years of experience in customer service.
  • Fluency in English
  • Proficiency in French, Spanish or Italian is a plus
  • Bonus: Dutch, German, Polish, Czech, Swedish , Norwegian , Finnish , Danish, Portuguese , Romanian , Greek, Hungarian, Slovak, Bulgarian
  • Experience with Zendesk and digital family apps is a plus
  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to work independently and manage multiple tasks simultaneously
Conditions
  • Start date: as soon as possible
  • End date : January 31st, 2025, possibility of renewal
  • Hours per week: 
  • From February  1 – June 30 up to 20 hours per week (based on ticket volume)
  • From July 1 to August 31 up to 30 hours per week
  • From September 1 to January 30 Up to 40 hours per week, with a chance for overtime hours and in some cases  nights and weekends (based on ticket volumes and team needs).
  • Must be available from Dec 21st to Dec 25th (no holidays planned)
  • Location: Remote (must be close to Montreal’s Canada time zone)
  • Must have great internet speed (will be tested during the recruitment process)

To apply: https://weworkremotely.com/remote-jobs/ugroupmedia-customer-service-team-lead

Source
We Work Remotely: Remote jobs in design, programming, marketing and more

Edunonia – Education for better tomorrow Education for better tomorrow

  • Sr. Brand Manager ($3,000 Sign On Bonus)
    by Ndenkoh on February 25, 2024 at 12:00 am

    Nashua, New Hampshire, About 1A Auto   1A Auto is a high growth e-commerce company and we pride ourselves on employing the best talent. We are an online aftermarket auto parts retailer headquartered northwest of Boston. We are a leader in our market and are positioned for further growth. We offer a great “can-do” culture, a …

  • Marketing and Communications Director
    by Ndenkoh on February 25, 2024 at 12:00 am

    Alexandria, VA, The Marketing and Communications Director is responsible for planning, managing, and executing marketing strategy for CFRE International, which administers the accredited Certified Fund Raising Executive (CFRE) certification program.  This role has significant interaction with key constituencies within the fundraising community and philanthropic sector, including certificants, prospects, and the staff and volunteer leadership of …

  • Director of Membership and Marketing
    by Ndenkoh on February 25, 2024 at 12:00 am

    Virtual, The Director of Membership and Marketing Services is a key position in a small and growing trade association. This position is very “hands-on” and detailed oriented in communicating and engaging with our members and industry stakeholders and providing outstanding and timely customer service. The Director will develop and execute strategies to grow the membership, …

  • Social Media Specialist
    by Ndenkoh on February 25, 2024 at 12:00 am

    Waco, Texas, What We Are Looking For This position serves to support the mission of Baylor University as a Social Media Specialist, creating content for and helping manage one or more University-level social media platforms. The successful candidate will be able to use simple tools to complete quick-turn social media projects and understand visual media …

  • Meetings, Exhibits & Sales Coordinator
    by Ndenkoh on February 25, 2024 at 12:00 am

    1101 14th Street NW, Washington DC 20005, The Gerontological Society of America (GSA) is seeking an individual for our Meetings, Exhibits & Sales Coordinator position to aid in the planning, management, and execution of the organization’s annual meeting and other events. Additionally, this position will assist on the aspects related to exhibit, advertising, and sponsorship …

Apply Now

Back to top button

????Please disable your adblocker or whitelist this site!????

WP2Social Auto Publish Powered By : XYZScripts.com