Storeganise: Customer Service Specialist
Headquarters: Hong Kong
URL: https://storeganise.com/
- Become an expert in our platform and products so you can answer questions of all types
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries through various channels
- Lead product demos with potential customers
- Manage onboarding and education of new and existing customers
- Work closely with other team members to constantly improve and document help articles and videos to reduce customer support enquiries and empower customers to self-serve their queries as much as possible
- Test new features and products, reproduce bugs and provide feedback
- Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
- Work closely with product, leadership and customers to provide insight and help to improve the software and all aspects of the business constantly
- At least 5 years experience as an Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
- Exceptional interpersonal, verbal and written communication skills
- A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle
- Comfortable in a remote work environment
- Fluency in English a must (other languages beneficial but not required)
- Must be very self-motivated & have great self-management skills
- Given the remote nature of the role, one must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
- Understanding of self-storage or similar property sectors not required but a big plus
- Competitive pay
- Work from anywhere you want
- Flexible working hours (results are what matter)
- Generous holiday allowance
To apply: https://weworkremotely.com/remote-jobs/storeganise-customer-service-specialist-1
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