Remote, The Membership and Marketing Coordinator for the Society for Maternal-Fetal Medicine is responsible for supporting the Director of Membership and Marketing in all routine Membership and Marketing activities maintaining the highest level of customer service while performing daily tasks: recruitment and retention, member services and engagement, maintenance of the membership database, and implementing marketing plans designed to increase member value and grow revenue (e.g., dues, products, registrations). Other duties include tracking membership statistics and marketing metrics, fulfilling product orders, running membership reports, responding to member requests, and light website maintenance. MEMBERSHIP RESPONSIBILITIES Process new memberships and provide welcome and onboarding materials to new members. Coordinates with the Director of Membership and Marketing and other staff on member communications across a variety of platforms including e-mail, text and direct mailers to build awareness among members regarding new and existing member benefits and resources to support member satisfaction and engagement efforts. Researches and recommends new initiatives to increase the value of SMFM membership. Answer inquiries received via e-mail, mail and telephone, providing timely follow-up as necessary from response to resolution. Input data (new member applications, renewals, changes to member records, subscriptions, online and mail applications) into membership database, ensuring that the information is accurate and current. Assist members inquiring proper delivery of all member benefits including?Journal subscription, access to online education and communities. With support from the Director, Membership & Marketing, acts as a staff liaison support for the Membership and Bylaws committee, and other task forces related to membership and marketing as assigned. Provide membership reports to staff and leadership as necessary, working with the senior coordinator of data strategy on complex, custom reporting needs. Supports on-site activities related to registration and membership services at the Annual Pregnancy Meeting and SMFM in-person events, as needed. Other duties as assigned. MARKETING RESPONSIBILITIES Assist in development and implementation of marketing plans to support membership, meetings, online learning, and other Society initiatives, in conjunction with other staff. Work with outside vendors and graphic designers to develop branding and marketing collateral to support membership, meetings, online learning, and other Society initiatives. In collaboration with the communications staff, implement social media plan and posts. Create and maintain communication calendar for all member email communications. Create, proofread, and edit copy for various marketing channels, ensuring consistent voice. Update member-related web pages as necessary and provide support to the digital marketing manager. Schedule committee conference calls. Experience and Other Requirements Bachelor’s degree and 1 - 3 years of experience in a membership or marketing role. Exceptional written, oral, interpersonal and organizational skills. Experience working in a professional association or similar non-profit, with knowledge of association management systems and other platforms. Knowledge with MS Suite, SharePoint, Teams, Adobe, Association Management Software, Constant Contact (or similar tool), Hootsuite (or similar tool). Ability to work well on your own, troubleshoot and resolve issues independently, conferring with supervisor on complex work assignments or unusual work situations. Well-organized and able to prioritize inquiries and requests. Strong collaborator; conducts and maintains collegial relationship with staff and members; has flexible, positive, “can-do” attitude. High levels of intellectual curiosity, adaptability and emotional intelligence. Critical thinker with a strong work ethic, high level of attention to detail and ability to multi-task. Additional Job Requirements: Ability to work effectively in a remote small staff environment. Ability to travel to up to four meetings per year or as needed and occasional flexibility with work hours. As the role includes fulfillment of product orders from the DC headquarters, the ideal candidate will reside in the DC metropolitan area. Negotiable based on experience level